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Visit
us
Our Office
Kemp House, 160 City Road, London, United Kingdom, EC1V 2NX
Opening Hours
Monday - Friday: 11.00 - 18.30
Saturday: 11.00 - 17.00
Sunday: 12.30 - 16.30
FAQ
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What is a return and refund policyIf you are not safisfied with our product please let us know and we are happy to accept a return or give a full refund within 14 days.
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How do I use YUMTEACO Sport Mix Powder DrinksSimply mix 1/2 teaspoon twith 750 ml of cold water and shake well the blender of bottle.If Preferred mix with a slightly warm water. Residue are the very tiny natural bits of pure matcha tea leaf.
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Are your products safe for childrenNo. YUMTEACO Sport Mix Powder Drinks are not suitable for children under the age of 16.
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Is your packaing BPA free?Yes. All packaging is food safe plastic and alluminium BPA free, to allow longevity and safety of the content also to prevent contamination and moisture. Products are sent in eco friendly Paper - bubble envelopes to provide additional protection.
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Where does production take placeYUMTEACO Sport Mix Powder Drinks are produced and Packed in the UK. 90 % of resources come from reputable British suppliers.
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Are your products safe for pregnant or nursing women?No. Our products are not suitable for pregnant or nursing women.
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Can I use your products if I have any health issues?Speak to a doctor before use if you have any medical condition or taking any medicine.
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When is my order dispatched?Your order is dispatched within 24 hours Monday to Friday and delivery takes up to two working days anywhere in the UK. International shipping time may vary.
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Can I cancel my orderIf you cancel your order before dispatch, please contact us as soon as possible. If the order has been sent and is on the way, please contact us by email for return instructions. You may only return an unopened and unused product and we will issue a full refund.
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What countries do you ship your products toWe ship our products to our customers in the UK, EU, US, South America, Australia, Canada, New Zeland, Japan, China, Russia and Eastern Europe. Postage within UK is free. International postage charges vary.
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What are the Terms and ConditionsTerms & Conditions Shipping and Delivery Products are sent out within 24 hours from the receipt of the payment, Our working hours are 8 am – 5pm Monday – Friday, orders received at the Weekends or on UK bank holidays are dispatched the next working day. Total Price and shipping cost if outside of UK will be displayed when placing an order in the shopping cart. Correct delivery address information is the customer’s responsibility on placing all orders. If the delivery will be conducted to the wrong address as the result of a customer mistake we secure the right not to process a refund. If your delivery will go missing due to the fault of the courier we will issue a full refund or offer a replacement according to your preference. We do not deliver to PO boxes. We secure the right to cancel the order and issue a full refund if in un unlike situation the product is out of stock or delivery address is in remote areas which makes delivery not practicable. 2. Prices and Shipping Charges YUMTEACO Ltd has the standard price policy for the entire of the United Kingdom and postage costs are already included in the price. Delivery normally takes between 2-3 working days. Shipping costs to the EU and other Non-EU countries may vary. By placing the order the buyer agrees to the price and delivery time and shipping costs displayed if delivery is outside the UK. 3. Cancellation Returns & Refunds Cancellation – If you changed your mind and your product has not yet been dispatched , contact us asap then we will put a stop on delivery and issue a full refund. If your purchase has been processed and dispatched and you changed your mind, then normally we cannot process a cancellation and a refund due to the current circumstances. Please contact us for more information. Returns & Refunds-If you are unhappy with our product or if you have received a damaged or incorrect product that is highly unlikely , please take a photograph and email it to us and we will carry an investigation with the courier. We will provide you with the Return Address for our warehouse. Product must be send back by 1st class royal mail service within 7 days and We will issue a refund within 48 hours of receiving the package or if preferred by customer the replacement will be issued. 4. Trade Marks & Copyrights YUMTEACO is a registered trade mark in England. All content displayed on YUMTEACO Ltd website are licensed to or owned by YUMTEACO Ltd or associated parties. It is prohibited to copy, publish, download, alter, or use in any other way or any other form any content from our website and social media accounts without our written and specific permission 5. Use of Social Media By posting on YUMTEACO website and related social media sites You agree to the following: You give free of charge, irrevocable, non-exclusive, transferable, a worldwide, perpetual, royalty-free right to YUMTEACO Ltd to use your user content that is your name, user name, your image and your posted media content such as comments, articles, videos, photos posted on our sites. YUMTEACO ltd will use your user content as listed above for legal, regulatory, statutory purposes and any legal or promotional way that fits the business without any obligation to the you and YUMTEACO will not pay you for the use of your user content or any rights connected with them. Posting any content on YUMTEACO media you confirm that you own all the legal rights or written and lawful permission to publish the content, all persons appearing must be 18 years old or older You as the user confirm that User Content will not break any law or violate the rights of a third party while posted on any YUMTEACO internet platform. YUMTEACO LTD may always refuse to use or remove your User Content for any reason or without a reason. Your User Content is accurate , is not misleading, and does not damage the reputation of YUMTEACO LTD in any way. We reserve the right to disclose your details to any third party if your content violates our terms and conditions , violates third party rights, or is breaking the law in any way. If you want to remove your user content from sharing on YUMTEACO website and social media sites please contact our customer service.
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What is the Privacy PolicyPrivacy Policy A privacy policy is a statement that discloses some or all of the ways a website collects, uses, discloses, and manages the data of its visitors and customers. It fulfils a legal requirement to protect a visitor or client's privacy. 1.What type of information do we collect. We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. 2. How do we collect information. When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only. 3. Why do we collect such personal information We collect such Non-personal and Personal Information for the following purposes: To provide and operate the Services; To provide our Users with ongoing customer assistance and technical support; To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages; To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; To comply with any applicable laws and regulations. 4. How we you store, use, share and disclose your site visitors' personal information Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. 5. How do we communicate with site visitors We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
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CookiesHow do we use cookies and other tracking tools. Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site. In accordance with data privacy regulations, we must inform our visitors that we are using cookies on our site. Yumteaco.com is hosted by Wix.com Wix uses cookies for important reasons, such as: To provide a great experience for your visitors and customers. To identify your registered members (users who registered to your site). To monitor and analyze the performance, operation and effectiveness of Wix's platform. To ensure our platform is secure and safe to use. Types of Cookies In general, the cookies which are initially placed on Wix website may be categorized as essential cookies. However, considering that Wix platform gives the ability to add multiple components, codes, third-party applications...and so on, our website may include other types of cookies which might require specific settings. Cookies are on Wix sites: Cookie Name Purpose Duration Cookie Type XSRF-TOKEN Used for security reasons Session Essential hs Used for security reasons Session Essential svSession Used in connection with user login Session Essential SSR-caching Used to indicate the system from which the site was rendered 1 minute Essential _wixCIDX Used for system monitoring/debugging 3 months Essential _wix_browser_sess Used for system monitoring/debugging session Essential consent-policy Used for cookie banner parameters 12 months Essential smSession Used to identify logged in site members Session Essential TS* Used for security and anti-fraud reasons Session Essential bSession Used for system effectiveness measurement 30 minutes Essential fedops.logger.sessionId Used for stability/effectiveness measurement 12 months Essential wixLanguage Used on multilingual websites to save user language preference 12 months Functional There may be additional cookies coming from Wix's business solutions (Wix Stores, Wix Restaurants, Wix Bookings etc.), third-party apps or third-party integrations (e.g. Google Analytics, Facebook Ads). These apps and integrations may place additional our site. Checking Your Cookies You can check which cookies are used by each business solution, third-party app or third-party integration using Chrome's built-in cookie view. While in incognito mode, click the Secure icon next to the URL bar and then select Cookies. Tip: Make sure you're viewing your site in incognito mode so that your browser doesn't detect irrelevant cookies.
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